Return policy

  1. Eligibility for ReturnsReturns are accepted within 30 days of delivery for unused, undamaged items in original packaging.Defective, damaged, or incorrect products (due to our error) are eligible for full refund or exchange.Customized items are non-returnable unless defective.
  2. Return ProcessContact our support team first to request a return authorization (RA) number.Ship returned items with the RA number, original receipt, and packaging to: 22015 Wickfield Dr, Katy, TX 77450, US.Return shipping costs are the buyer’s responsibility unless the return is due to our error.
  3. Refunds & ExchangesRefunds are processed within 5–7 business days after inspecting returned items.Refunds will be issued to the original payment method (excludes original shipping fees, unless applicable).Exchanges for size/color (if available) will be shipped once the returned item is received.
  4. Contact for Return InquiriesEmail: support@chairhugs.comPhone: +1 (281) 610-1865
  5. General TermsWe reserve the right to reject returns that do not meet eligibility requirements.